Responsible gaming
Gambling should stay entertainment. The tools below are one click away from your account, override every promotion, and cannot be reversed inside their cooling-off period.
The five tools every account ships with
-
Deposit limits
Daily, weekly, monthly. Set a cap and the casino blocks any deposit that would exceed it. Increases require a 24-hour cooling window before they take effect; decreases are instant.
-
Loss limits
Cap the maximum net loss across any rolling 24-hour, 7-day or 30-day window. When the limit is hit, all further wagers are blocked until the window resets.
-
Session-time alerts
An on-screen reminder every 30, 60 or 90 minutes shows time spent and net result. Hard session caps are available too, at the limit, the lobby logs you out.
-
Cooling-off
Lock the account for 24 hours, 7 days or 30 days with one click. During the period the account cannot deposit, wager or change limits. Withdrawals stay open.
-
Self-exclusion
Permanent (or 1, 3, 6, 12-month) lockout. Once activated, the casino refuses re-registration from the same email, payment method or device fingerprint. The block cannot be lifted before the chosen period ends, no exceptions.
High-variance Originals need limits too
Low edge does not mean low risk. Crash, Mines, and Groomer's Van can move a bankroll hard in one round. Published RTP is long-run. Session limits still matter. Full game guides: Duel Originals hub.
When gambling stops being fun
If any of the following sounds familiar, chasing losses, hiding play from people close to you, gambling with money meant for rent or food, lying about how much you spent, feeling on edge when not playing, please stop and reach out. The contacts below are free, anonymous and not affiliated with any casino.
Independent help organisations
- GamCare, UK helpline 0808 8020 133, free 24/7
- BeGambleAware, UK education and treatment funding
- Gamblers Anonymous, peer-support meetings worldwide
- NCPG, US National Council on Problem Gambling, helpline 1-800-GAMBLER
- Gambling Therapy, global multilingual support
Frequently asked questions
Will self-exclusion affect my balance?
No. Self-exclusion blocks deposits and wagering, never withdrawals. Whatever balance you have when you self-exclude is paid out on the same withdrawal SLAs as any other request.
Can I lower a deposit limit instantly?
Yes. Lowering or removing limits applies immediately. Raising a limit always carries a 24-hour cooling window, by design.
Does setting limits affect VIP tier?
No. Tiers are sticky on lifetime wagering, limits, cooling-off and breaks never demote you. The account stays where it earned to be.
Do limits apply to Duel Originals?
Yes. Loss limits and session caps block wagers across the whole account, including Originals, slots, and live tables.
Can I exclude only Originals?
Self-exclusion is account-wide. Partial product lockouts are not offered. Cooling-off applies to all wagering.
Where are limits in the account?
Responsible gaming settings in your Duel profile. Same path on desktop and mobile.
Will support help set limits?
Yes. support@duel.com can walk you through deposit caps, loss limits, and self-exclusion.
Are Originals harder to control?
Instant games can run faster than live tables. Use session-time alerts and hard caps if pace is the issue.
Can I reverse self-exclusion early?
No. The lock runs for the full period you chose. Withdrawals remain available unless the account is fully closed by policy.
Does Duel flag harmful play?
The casino may impose limits or exclusion if patterns suggest harm, even without a player request.
18+ only?
Yes. Underage gambling is prohibited. Jurisdictions with local bans are blocked at registration.
Link to game guides?
This site documents all eleven Duel Originals at the homepage catalogue. Entertainment only. Stop if it stops being fun.
18+ only. The casino reserves the right to refuse service or self-exclude any account that shows signs of harm, even without a player request. Where local law restricts online gambling, account creation from that jurisdiction is blocked at sign-up.